Thursday 9th July, 2009
Winners of The 2009 ISPAs–
The 11th Annual UK Internet Industry Awards
The 11th Annual UK Internet Industry Awards
The winners of The 2009 ISPAs - the 11th Annual UK Internet Industry Awards in association with Epitiro - were announced at a gala dinner at the London Marriott Hotel, Grosvenor Square on the 9th July 2009.
Congratulations to all the finalists and of course the winners.
ISP Division
Best Dial-Up
The finalists were as follows:
Exa Networks
Firenet Internet
Supanet Ltd
Winner: Exa Networks
An ISPA spokesperson said, “The judges were impressed with the strong approach that Exa Networks take towards content filtering and the commitment to customer support that the company demonstrated.”
Best Shared Hosting
The finalists were as follows:
C4L
Exa Networks
Namesco Ltd
Best Dial-Up
The finalists were as follows:
Exa Networks
Firenet Internet
Supanet Ltd
Winner: Exa Networks
An ISPA spokesperson said, “The judges were impressed with the strong approach that Exa Networks take towards content filtering and the commitment to customer support that the company demonstrated.”
Best Shared Hosting
The finalists were as follows:
C4L
Exa Networks
Namesco Ltd
Netcetera
NewNet plc
NewNet plc
Zen Internet
Winner: Namesco
An ISPA spokesperson said, “The judges decided that Namesco's range of packages allowed the flexibility to accomodate a customers' shared hosting needs. They were also particularly pleased to see that all customer-facing staff take part in NVQ customer care courses.”
Best Dedicated Hosting
The finalists were as follows:
Global Gold Network Ltd
Gravity Internet
Melbourne
Namesco Ltd
UK2.net
Winner: UK2.net
An ISPA spokesperson said, “In an extremely competetive category, the judges agreed that UK2.net offered consumers a range of clearly defined packages. Judges further felt that the option for consumers to downgrade as well as upgrade their package gave UK2.net's entry the edge over their competitors.”
Best Business Customer Service
The finalists were as follows:
Claranet Ltd
Eclipse Internet
Fused Group
Timico Ltd
UKFast.Net
Winner: UKFast.Net
An ISPA spokesperson said, “The judges felt that the level of support that UKFast.Net offered its customers was superior to that of the other entrants. The judges were particularly impressed with the innovative ways in which UKFast.Net engaged with its customers, such as hosting events and through its film department.”
Best Consumer Customer Service
The finalists were as follows:
Be Unlimited
NewNet Plc
O2
PlusNet
Virgin Media
Winner: O2
An ISPA spokesperson said, “The judges felt that O2 demonstrated a commitment to customer service over and above that of the other entrants. The judges were impressed with the work that O2 was doing in relation to ensuring that predictions about line speed provided to consumers were being met.”
Best Business Mobile Broadband
The finalists were as follows:
FREEDOM4 WiFi
Orange UK
Vodafone
Winner: FREEDOM4 WiFi
An ISPA spokesperson said, “Mobile Broadband is becoming increasingly important in the world of business and the judges felt that FREEDOM4 WiFi’s combination of packages and flexibility made this the stand out entry in this category.”
Winner: Namesco
An ISPA spokesperson said, “The judges decided that Namesco's range of packages allowed the flexibility to accomodate a customers' shared hosting needs. They were also particularly pleased to see that all customer-facing staff take part in NVQ customer care courses.”
Best Dedicated Hosting
The finalists were as follows:
Global Gold Network Ltd
Gravity Internet
Melbourne
Namesco Ltd
UK2.net
Winner: UK2.net
An ISPA spokesperson said, “In an extremely competetive category, the judges agreed that UK2.net offered consumers a range of clearly defined packages. Judges further felt that the option for consumers to downgrade as well as upgrade their package gave UK2.net's entry the edge over their competitors.”
Best Business Customer Service
The finalists were as follows:
Claranet Ltd
Eclipse Internet
Fused Group
Timico Ltd
UKFast.Net
Winner: UKFast.Net
An ISPA spokesperson said, “The judges felt that the level of support that UKFast.Net offered its customers was superior to that of the other entrants. The judges were particularly impressed with the innovative ways in which UKFast.Net engaged with its customers, such as hosting events and through its film department.”
Best Consumer Customer Service
The finalists were as follows:
Be Unlimited
NewNet Plc
O2
PlusNet
Virgin Media
Winner: O2
An ISPA spokesperson said, “The judges felt that O2 demonstrated a commitment to customer service over and above that of the other entrants. The judges were impressed with the work that O2 was doing in relation to ensuring that predictions about line speed provided to consumers were being met.”
Best Business Mobile Broadband
The finalists were as follows:
FREEDOM4 WiFi
Orange UK
Vodafone
Winner: FREEDOM4 WiFi
An ISPA spokesperson said, “Mobile Broadband is becoming increasingly important in the world of business and the judges felt that FREEDOM4 WiFi’s combination of packages and flexibility made this the stand out entry in this category.”
Best Consumer Mobile Broadband
The finalists were as follows:
Orange UK
The finalists were as follows:
Orange UK
Virgin Media
Vodafone
Winner: Vodafone
An ISPA spokesperson said, “The judges were impressed with the range of contracts that Vodafone offers customers. They felt that the excellent coverage and international roaming options made Vodafone’s service superior to its competitors.”
Vodafone
Winner: Vodafone
An ISPA spokesperson said, “The judges were impressed with the range of contracts that Vodafone offers customers. They felt that the excellent coverage and international roaming options made Vodafone’s service superior to its competitors.”
Best Streaming
The finalists were as follows:
Astream
Mydeo m3
TwoFour Digital
Streaming Wizard
Prostream
Winner: Astream
An ISPA spokesperson said, “The judges felt that Astream offers a professional service to its customers catering for the advanced consumer to the professional. They were particularly pleased to see customers being offered the equipment that they needed with advice about how to use it."
Best Internet Telephony sponsored by Magrathea
The finalists were as follows:
aql
BT
C4L
Entanet International Ltd
iNet Telecoms Ltd (voipfone)
Winner: Astream
An ISPA spokesperson said, “The judges felt that Astream offers a professional service to its customers catering for the advanced consumer to the professional. They were particularly pleased to see customers being offered the equipment that they needed with advice about how to use it."
Best Internet Telephony sponsored by Magrathea
The finalists were as follows:
aql
BT
C4L
Entanet International Ltd
iNet Telecoms Ltd (voipfone)
Telappliant Ltd
Winner: aql
An ISPA spokesperson said, “The judges felt that the level of customer service and support offered by aql were superior to that of the other entrants. The safeguards that aql provide around privacy and security particularly impressed the judges.”
Best Consumer Broadband sponsored by F-Secure
The finalists were as follows:
Be Unlimited
Eclipse Internet
NewNet plc
O2
PlusNet
Winner: aql
An ISPA spokesperson said, “The judges felt that the level of customer service and support offered by aql were superior to that of the other entrants. The safeguards that aql provide around privacy and security particularly impressed the judges.”
Best Consumer Broadband sponsored by F-Secure
The finalists were as follows:
Be Unlimited
Eclipse Internet
NewNet plc
O2
PlusNet
Virgin Media
Winner: O2
An ISPA spokesperson said, “In an extremely closely fought category, the judges were impressed with the excellent value for money and range of packages offered by O2. The judges further felt that the low level of complaints about O2’s service and its commitment to users’ security made its service superior to that of the other finalists."
Best Business Broadband
The finalists were as follows:
ClaraNet Ltd
Kingston Communications
NewNet plc
Pipex Business
Winner: O2
An ISPA spokesperson said, “In an extremely closely fought category, the judges were impressed with the excellent value for money and range of packages offered by O2. The judges further felt that the low level of complaints about O2’s service and its commitment to users’ security made its service superior to that of the other finalists."
Best Business Broadband
The finalists were as follows:
ClaraNet Ltd
Kingston Communications
NewNet plc
Pipex Business
Urban Wimax
Winner: ClaraNet Ltd
An ISPA spokesperson said, “The judges felt that ClaraNet offered an excellent range of packages, which represented value for money. The sale of re-commissioned equipment to smaller companies to make their services more affordable particularly impressed the judges."
Winner: ClaraNet Ltd
An ISPA spokesperson said, “The judges felt that ClaraNet offered an excellent range of packages, which represented value for money. The sale of re-commissioned equipment to smaller companies to make their services more affordable particularly impressed the judges."
Special Division
The Corporate Social Responsibility Award
The finalists were as follows:
Nominet
Orange UK
Sky Broadband
South West Internet CiC
UKFast.Net
Winner: UKFast.Net
The Corporate Social Responsibility Award
The finalists were as follows:
Nominet
Orange UK
Sky Broadband
South West Internet CiC
UKFast.Net
Winner: UKFast.Net
An ISPA spokesperson said, “The judges were impressed with the work that UK Fast had done to enhance Digital Inclusion. They also felt that the courses that were offered to staff and the work in designing diplomas in schools were important and made UK Fast worthy winners."
Internet Villain
The finalists were as follows:
Baroness Vadera
European Parliament
President Nicolas Sarkozy
Internet Villain
The finalists were as follows:
Baroness Vadera
European Parliament
President Nicolas Sarkozy
Stephen Conroy and the Australian Government
Winner: Stephen Conroy and the Australian Government
Winner: Stephen Conroy and the Australian Government
An ISPA spokesperson said, “This was awarded for continuing to promote network-level blocking despite significant national and international opposition."
Internet Hero sponsored by UKFast
The finalists were as follows:
Billy Bragg and the Featured Artists Coalition
Community Broadband Network
European Parliament
Lord Carter
Thomas Gensemer
Winner: Billy Bragg and the Featured Artists Coalition
Internet Hero sponsored by UKFast
The finalists were as follows:
Billy Bragg and the Featured Artists Coalition
Community Broadband Network
European Parliament
Lord Carter
Thomas Gensemer
Winner: Billy Bragg and the Featured Artists Coalition
An ISPA spokesperson said, “This was awarded for recognising publicly that the focus of music companies should be the development of new business models for distributing content online rather than attempting to pass responsibility to ISPs to take action against users."
