Best Internet Telephony
For the ISP which provides the best network for carrying voice traffic.
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Sponsored by:
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Best Internet Telephony sponsored by Magrathea
2010 Finalists:
Entanet International Ltd
Gradwell
iNet Telecoms Ltd (Voipfone)
Noble Solutions
Timico
Requirements for Entry
- Entrants must register their services and other requested information for the appropriate award(s) via the registration form linked to from www.ispaawards.org.uk by 22nd January 2010.
- Entrants must be an ISP or a company offering VoIP services to customers
- Entrants are required to supply a SIP account and related details to Epitiro
Overview of technical testing:
Epitiro will periodically perform a VoIP call over a broadband service, using the supplied SIP account, to a PSTN terminated callee. The same broadband service and PSTN terminated callee will be employed to test all VoIP services. An audio reference will be injected into the call and the performance of the audio delivery and network behaviour during the call will be measured. Specific measurements taken are as follows:
- Audio MOS (using ITU P.862.1 PESQ)
- Call setup time
- Volume differential
- Background noise
- Network jitter
- Network packet loss
Value-Added Section:
In addition to technical testing, entrants to this category are required to submit a value-added form, which will be used to assist the judges in selecting the winner of the Award.
The judging criteria and questions are available below. Please download the value-added form below and submit to awards@ispa.org.uk by 30th March 2010.
Judging Criteria:
- Price and value for money
- Time from order to delivery
- Variety and scope of packages
- Number options
- Contract options
- Free access to other VoIP networks
- Value added services
- Support and customer care
- Modem connection capability
Bearing in mind the judges criteria, entrants will be asked to answer the following questions using no more than 200 words per section
1. How does your Internet Telephony service offer value for money?
2. How do you ensure the privacy and security of your customers’ online data?
3. How do you ensure a high standard of customer support?
4. What further characteristics distinguish your service from that of your competitors?
About Magrathea
Magrathea is the UK's leading supplier of managed next generation voice services to industry. The group of companies was founded in 1995 to provide a wide range of telecommunication solutions and services and has extensive connectivity both inside the UK and Ireland with switching facilities in London Docklands, Bristol and Dublin giving access to virtually unlimited bandwidth as well as access to the best carriers in the world.
Its technology is entirely developed in house but draws upon industry standards and utilises industrial strength components for full carrier grade reliability. Sample products include PSTN number hosting, number portability as well as providing telephone numbering and linking IP customers to the worldwide PSTN telephone network. For more information go to http://www.magrathea-telecom.co.uk/
